ISMS Copilot - Notice history

All systems operational

ISMS Copilot - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

ISMS Policy Generator - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Notice history

Nov 2025

No notices reported this month

Oct 2025

API provider issue - Answers might have delays
  • Resolved
    Resolved

    This incident has been resolved. From our end everything looks back to normal. Contact support if issues.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident. In the meantime, use ISMS Copilot v1 for any need. https://app.ismscopilot.com/dashboard

Sep 2025

Undue Stripe Charges Due to API incident
  • Update
    Update
    We've reviewed API configurations and took measures to make sure this can't occur again. We also removed the payment methods of past customers without active subscriptions to ensure they can't be charged in the future.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    * _Initial Update (1 hour after incident)_: Identified unauthorized charges of customers via Stripe. Refunds initiated, and investigation into the root cause underway. * _Final Update (2 hours after incident)_: Incident contained, all refunds triggered, and ongoing investigation to strengthen API security.
  • Investigating
    Investigating
    An incicent affecting our API, causing Stripe to unexpectedly charge hundreds of current and past customers €163 each. All refunds have been triggered, and the incident is now contained. We are actively investigating how this attack bypassed configuration checks to prevent future occurrences. Our support team is progressively responding to hundreds of customer inquiries. Refunds are expected to process within 5 days, though this may vary depending on individual banks. We are deeply sorry for the inconvenience and are committed to ensuring this does not happen again.

Sep 2025 to Nov 2025

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