ISMS Copilot - Notice history

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ISMS Copilot - Operational

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Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
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ISMS Policy Generator - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
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Notice history

Oct 2025

API provider issue - Answers might have delays
  • Resolved
    UTC
    Resolved

    This incident has been resolved. From our end everything looks back to normal. Contact support if issues.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident. In the meantime, use ISMS Copilot v1 for any need. https://app.ismscopilot.com/dashboard

Sep 2025

Undue Stripe Charges Due to API incident
  • Update
    UTC
    Update
    We've reviewed API configurations and took measures to make sure this can't occur again. We also removed the payment methods of past customers without active subscriptions to ensure they can't be charged in the future.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    * _Initial Update (1 hour after incident)_: Identified unauthorized charges of customers via Stripe. Refunds initiated, and investigation into the root cause underway. * _Final Update (2 hours after incident)_: Incident contained, all refunds triggered, and ongoing investigation to strengthen API security.
  • Investigating
    UTC
    Investigating
    An incicent affecting our API, causing Stripe to unexpectedly charge hundreds of current and past customers €163 each. All refunds have been triggered, and the incident is now contained. We are actively investigating how this attack bypassed configuration checks to prevent future occurrences. Our support team is progressively responding to hundreds of customer inquiries. Refunds are expected to process within 5 days, though this may vary depending on individual banks. We are deeply sorry for the inconvenience and are committed to ensuring this does not happen again.

Aug 2025

No notices reported this month

Aug 2025 to Oct 2025

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