ISMS Copilot - Notice history

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ISMS Policy Generator - Operational

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Notice history

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Oct 2025

API provider issue - Answers might have delays
ResolvedDegraded performance1 hour 36 minutes
  • ResolvedUTC

    This incident has been resolved. From our end everything looks back to normal. Contact support if issues.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently investigating this incident. In the meantime, use ISMS Copilot v1 for any need. https://app.ismscopilot.com/dashboard

Sep 2025

SEP3
Undue Stripe Charges Due to API incident
ResolvedMaintenance4 hours 14 minutes
  • UpdateUTC
    We've reviewed API configurations and took measures to make sure this can't occur again. We also removed the payment methods of past customers without active subscriptions to ensure they can't be charged in the future.
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    * _Initial Update (1 hour after incident)_: Identified unauthorized charges of customers via Stripe. Refunds initiated, and investigation into the root cause underway. * _Final Update (2 hours after incident)_: Incident contained, all refunds triggered, and ongoing investigation to strengthen API security.
  • InvestigatingUTC
    An incicent affecting our API, causing Stripe to unexpectedly charge hundreds of current and past customers €163 each. All refunds have been triggered, and the incident is now contained. We are actively investigating how this attack bypassed configuration checks to prevent future occurrences. Our support team is progressively responding to hundreds of customer inquiries. Refunds are expected to process within 5 days, though this may vary depending on individual banks. We are deeply sorry for the inconvenience and are committed to ensuring this does not happen again.

Aug 2025

No notices reported this month

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