Duration: 1 hour and 37 minutes

Affected Components: ISMS Copilot

Oct 7, 14:07:11 GMT+0
Resolved - This incident has been resolved. From our end everything looks back to normal. Contact support if issues. .

Oct 7, 13:58:11 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 7, 13:26:26 GMT+0
Resolved - This incident has been resolved..

Oct 7, 12:30:26 GMT+0
Investigating - We are currently investigating this incident. In the meantime, use ISMS Copilot v1 for any need. <https://app.ismscopilot.com/dashboard>.

Duration: 4 hours and 15 minutes

Affected Components: ISMS Copilot

Sep 3, 18:32:38 GMT+0
Resolved - We've reviewed API configurations and took measures to make sure this can't occur again. We also removed the payment methods of past customers without active subscriptions to ensure they can't be charged in the future. .

Sep 3, 16:14:58 GMT+0
Resolved - This incident has been resolved..

Sep 3, 15:32:30 GMT+0
Monitoring - \* \_Initial Update (1 hour after incident)\_: Identified unauthorized charges of customers via Stripe. Refunds initiated, and investigation into the root cause underway. \* \_Final Update (2 hours after incident)\_: Incident contained, all refunds triggered, and ongoing investigation to strengthen API security..

Sep 3, 12:00:00 GMT+0
Investigating - An incicent affecting our API, causing Stripe to unexpectedly charge hundreds of current and past customers €163 each. All refunds have been triggered, and the incident is now contained. We are actively investigating how this attack bypassed configuration checks to prevent future occurrences. Our support team is progressively responding to hundreds of customer inquiries. Refunds are expected to process within 5 days, though this may vary depending on individual banks. We are deeply sorry for the inconvenience and are committed to ensuring this does not happen again..

Duration: 1 hour and 4 minutes

Affected Components: ISMS Copilot, ISMS Policy Generator

May 26, 15:48:36 GMT+0
Resolved - This incident has been resolved. One of our AI providers had an outage, which impacted us. We switched to another AI provider and it solved the problem..

May 26, 14:44:18 GMT+0
Investigating - We are currently investigating this incident. All non-EU assistants seem to be affected. In the meantime, you can use ISMS Copilot EU for simpler requests. Support is on it, we'll update you asap. .

Duration: 40 minutes

Affected Components: ISMS Copilot

Apr 9, 14:04:54 GMT+0
Resolved - This incident has been resolved. It affected a limited number of users and has been fixed by deleting "moustacheai.com" cookies in the navigator. Please, if affected, reset cookies and you won't experience issues with the EU assistants anymore..

Apr 9, 13:24:45 GMT+0
Investigating - We are currently investigating this incident. In the meantime, you can use the default ISMS Copilot assistant that's trained on all main frameworks. .

Affected Components: ISMS Copilot

Feb 13, 15:21:36 GMT+0
Resolved - We are currently investigating this incident. Signaled to support, investigation going on for a fix..

Affected Components: ISMS Copilot

Feb 3, 22:13:30 GMT+0
Resolved - Our AI provider released a new capacity (creating multiple chats) but this removed from your visibility previous chats. We immediately told them doing this without warning us was a bad move, so we're working on a way to prevent this from happening in the future. In the meantime, know that your conversations are not lost, they're just not appearing to you anymore. Reach out to support, let us know what exactly your conversation was about and when it occurred, and we'll retrieve it for you. .

Duration: 1 hour and 53 minutes

Affected Components: ISMS Copilot

Sep 12, 15:17:39 GMT+0
Resolved - ISMS Copilot is now operational! This update was created by an automated monitoring service..

Sep 12, 15:15:47 GMT+0
Investigating - ISMS Copilot cannot be accessed at the moment. This incident was created by an automated monitoring service..